7/8/2025 · Telecommunications
Exception Router Drives 67% Reduction in Manual Touches
Client: Global TelcoBaseline: 1,200 monthly exceptions handled by 14 analystsPayback: < 3 months
Outcomes
- 67% reduction in manual effort within 90 days
- Auto-classification accuracy at 93%
- Compliance-ready audit trail with 100% coverage
We deployed an LLM-guided exception router that triaged cases based on confidence, compliance rules, and SLA risk. Analysts focused on the edge cases that moved the needle, while automation cleared the bulk queue.
The programme shipped with guardrailed prompts, human-in-the-loop QA, and a continuous learning loop that keeps accuracy stable in production.